Privacy policy

1. Overview

AI Vend Solutions respects the privacy of people who visit our website, request information, ask for a quote, book a consultation, purchase through an approved route, or contact us about equipment and services. This Privacy Policy explains the information we collect, how we use it, when we share it, and the choices that may be available to you.

This policy will apply to the final AI Vend Solutions website and related approved customer interactions. It does not replace the privacy policy of an independent lender, payment provider, manufacturer, carrier, service partner, social platform, or other third party that has its own privacy practices.

2. Information we may collect

The information we collect depends on how you interact with us. It can include the following categories:

  • Contact and business information, such as name, company, email address, phone number, job title, state, business address, and preferred method of contact.
  • Equipment inquiry and transaction information, such as product interest, approximate unit count, quote details, delivery or pickup information, service requests, order history, and customer-support communications.
  • Booking information, such as requested appointment type, scheduling preferences, availability selections, notes, and information submitted through an approved CRM or booking request form.
  • Payment and financial information only as handled by the applicable approved payment provider, ecommerce checkout, lender, or bank-transfer process. AI Vend Solutions should not use this website to collect card numbers unless the approved payment provider securely processes them.
  • Website and device information, such as IP address, browser type, device information, pages viewed, referring site, approximate location inferred from IP address, cookie identifiers, and interaction data where enabled by the final site configuration.

3. How we use information

AI Vend Solutions may use personal information to respond to requests, prepare and administer quotes and orders, coordinate delivery or pickup, provide warranty or support routing, schedule consultations, improve the website and customer experience, protect against fraud or misuse, comply with legal obligations, and maintain appropriate business records.

We may also use contact information to send operational communications about a request, quote, booking, order, delivery, pickup, warranty, or support matter. Marketing messages will be sent only through an approved program and with the consent, notices, and opt-out controls required by applicable law.

4. When we share information

We may share information only as reasonably needed to operate the business, complete a request, provide a service, comply with law, or protect rights and safety. Recipients may include:

  • Ecommerce providers and approved payment providers for ecommerce and payment processing, where enabled.
  • CRM and booking providers for approved lead-management, quote-routing, booking, confirmation, reminder, and follow-up functions, where enabled.
  • Carriers, warehouses, delivery crews, approved service partners, and manufacturers when information is needed for fulfillment, delivery, pickup, warranty support, damage claims, or service coordination.
  • Independent commercial-equipment lenders only when you separately choose to pursue a lender-hosted financing referral or application.
  • Professional advisers, insurers, auditors, regulators, law enforcement, or other parties when reasonably necessary to comply with law, enforce an agreement, or protect rights, property, and safety.

We do not intend to sell personal information for a direct fee. Some privacy laws define "sale" or "sharing" more broadly, especially when advertising or audience-matching technologies are used. Before launching any such technology, AI Vend Solutions will update this policy and provide any required notice or choice mechanism.

5. Cookies, analytics, and similar technologies

The final website may use cookies and similar technologies that are necessary for site functionality, security, language or preference settings, shopping functions, and measurement. If analytics, advertising, session replay, audience-matching, or other optional technologies are enabled, AI Vend Solutions will identify them in the final privacy/cookie configuration and provide notices or choices required by applicable law.

You can often control cookies through your browser settings. Blocking certain cookies can affect website features. Browser settings do not necessarily control all third-party tracking tools, so the final website may provide additional choices when required.

6. Ecommerce, payment providers, and financing referrals

Ecommerce providers may process ecommerce and checkout information under its own terms and privacy practices. Payment providers process payment information according to their own policies. AI Vend Solutions does not receive or store full payment-card numbers through the website when the approved provider processes them.

Commercial equipment financing is a separate lender-hosted referral process. If you choose to contact or apply with a lender, the lender's privacy policy and application disclosures govern information provided to that lender. AI Vend Solutions does not control the lender's credit, underwriting, approval, pricing, or data practices.

7. Marketing choices

You may opt out of marketing emails by using the unsubscribe link included in the message or by contacting us using the details below. Opting out of marketing does not stop operational communications about an active quote, booking, order, delivery, pickup, warranty, or support request.

8. Data retention and security

We retain information only for as long as reasonably necessary for the purposes described in this policy, including customer service, transaction records, warranty/support coordination, legal compliance, dispute resolution, and recordkeeping. Retention periods may vary based on the type of information and the applicable obligation.

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No internet transmission, system, or storage method is completely secure. Customers should not send sensitive payment information by ordinary email unless AI Vend Solutions has provided a secure, approved method.

9. Your privacy requests

Depending on where you live and applicable law, you may have rights to request access to, correction of, deletion of, or information about the use of your personal information. You may also have a right to opt out of certain uses or disclosures. To make a request, contact AI Vend Solutions at info@aivends.com or (480) 269-0629 and provide enough information for us to verify and respond to the request.

We may need to verify your identity or authority before acting on a request. Some information may be retained when required or permitted by law, needed to complete a transaction, protect against fraud, resolve a dispute, enforce an agreement, or maintain legally required records. The final approved policy must be reviewed for applicable state, federal, and international privacy requirements before publication.

10. Children and third-party links

The AI Vend Solutions website and commercial equipment offerings are not directed to children. We do not knowingly collect personal information from children through the website. If you believe a child has provided personal information, contact us so we can review the request.

The website may link to third-party sites, including manufacturers, lenders, social platforms, and service providers. Their content and privacy practices are governed by their own policies. Review their policies before submitting information.

11. Changes to this policy

AI Vend Solutions may update this Privacy Policy as the website, services, laws, vendors, and business practices change. The final approved policy will state an effective date. Material changes will be handled as required by applicable law.

12. Contact us

For questions or requests about this Privacy Policy, contact AI Vend Solutions at info@aivends.com or (480) 269-0629, or write to 1529 South Clearview, Suite 103, Mesa, AZ 85209.