Shipping policy

Preorder Availability and Customer Notice

The following preorder terms apply only to HAHA O-Pro 500, O-Max 700, O-Elite 900, and Dual Temperature 1200 while those products are sold through the approved Shopify preorder configuration.

Product pages and preorder checkout must state: “Preorder — $1,000 deposit per machine due today. Expected availability for shipment: December 15–21, 2026. This is not a delivery or pickup promise. When AI Vend Solutions confirms your machine is received and allocated, we will send a secure final-payment invoice for the remaining balance. Delivery or pickup is scheduled only after final payment clears. View preorder deposit terms.” The period is an expected availability-for-shipment period, not a guaranteed delivery, pickup, carrier-release, or arrival date.
Standard curbside delivery, Mesa pickup, liftgate, and white-glove terms begin only after the unit is physically available, AiVends completes allocation and fulfillment release, and the applicable order requirements are confirmed. The normal 3–9-calendar-day direct-delivery estimate begins only after carrier release; it does not run from preorder placement.
If the expected availability/shipment timing changes, AI Vend Solutions will send a revised update and explain the customer’s option to cancel or obtain a refund for the unfulfilled preorder product under the related returns, cancellations, and delivery-exceptions policy.
Manual ACH/wire, lender-hosted equipment finance, Alaska/Hawaii, bulk 20+, white-glove, special delivery, and other exception requests remain sales-assisted quote or Draft Order routes. The four specified preorder products use only the separately approved HAHA December 2026 Preorder Deposit Policy; no other deposit or staged-payment request is silently converted to online preorder checkout.

1. Standard Delivery Included in the Published Delivered Price

For an eligible HAHA direct-delivery order to one address in the contiguous United States, the published AiVends Standard Delivered Price includes standard curbside shipping or delivery. AI Vend Solutions does not add a separate standard-delivery charge to that eligible order.

Standard direct delivery is estimated at 3–9 calendar days after AI Vend Solutions releases the order to the carrier. Actual timing depends on inventory allocation, fulfillment origin, destination, carrier capacity, and scheduling.
The carrier provides tracking and final delivery details after shipment release.
A customer may request Saturday or Sunday delivery at no additional customer surcharge. The request is subject to carrier availability and scheduling confirmation; it is not a guarantee of a specific date or time.
The published delivered price does not include a separately priced white-glove service, inside delivery, stair service, installation, expedited freight, or other nonstandard service unless an approved order document states otherwise.

2. Standard Curbside Delivery and Liftgate Selection

Standard direct delivery is curbside freight delivery. The carrier delivers the machine to the curb, driveway, or accessible exterior loading area. It does not include placement inside a building, suite, garage, or residence; movement beyond the curbside point; stairs or elevators; unpacking; setup; installation; debris removal; Wi-Fi or data-plan activation; product configuration; or training.

Before carrier release, the customer must answer the delivery-equipment question during checkout or the sales-assisted order process:

Does your delivery location have a loading dock, forklift, or other suitable unloading equipment?

Yes — suitable unloading equipment is available.
No — liftgate delivery is required.
Not sure — AI Vend Solutions must contact me before carrier release.

A liftgate, when selected and confirmed before carrier release, is included at no additional charge for an eligible direct-delivery order. A liftgate lowers a palletized machine to ground level only. It does not provide inside placement, stairs, unpacking, setup, or installation. AI Vend Solutions will not release a shipment until the liftgate instruction is recorded or the follow-up is resolved.

3. Delivery Appointment, Inspection, and Acceptance

The customer must provide a working delivery contact and arrange for an authorized recipient to be available during the carrier delivery window. The recipient must be able to inspect the shipment, acknowledge receipt, and sign the carrier documentation. AI Vend Solutions will provide delivery, inspection, acceptance, and damage-reporting instructions by email.

All damage, shortages, and delivery discrepancies must be reported at the time of acceptance. Before signing, inspect the outer packaging for visible damage. If a shipment appears damaged, the recipient must note the damage on the delivery receipt before signing, take clear photographs or a full unboxing video as instructed, contact HAHA After-Sales, and notify AI Vend Solutions Support.

HAHA After-Sales: +1 (980) 403-8992 | aftersales@hahavending.com

AI Vend Solutions Support: (480) 269-0629 | support@aivends.com

Claims may be denied if the recipient signs without inspection or cannot provide the required photo or video evidence.

4. Mesa Warehouse Pickup at the Published Pickup Price

Eligible HAHA machines may be collected from the AI Vend Solutions Mesa warehouse at the published AiVends Mesa Pickup Price. The pickup price is available only through the approved pickup purchase route; it is not an after-the-fact refund of the delivered price or shipping cost.

1529 South Clearview, Suite 103, Mesa, AZ 85209

Pickup is appointment-only after AI Vend Solutions confirms cleared payment, inventory release, the pickup-ready date/time, and required identification/order-release documentation.
Pickup readiness is typically 1–3 business days after those requirements are confirmed. The website does not promise same-day pickup.
The customer or authorized recipient must bring valid identification and applicable order-release documentation.
The customer is responsible for an appropriate vehicle or trailer, securing equipment, and any needed loading assistance. Warehouse staff are not authorized to load the customer vehicle because of insurance requirements.
If a pickup-ready machine is not collected within seven calendar days after the pickup-ready notice, the customer must contact AI Vend Solutions before the period expires. Beginning on the eighth calendar day, a $1-per-day storage charge applies until collection or another written arrangement is confirmed.

5. Alaska, Hawaii, Expedited, and Other Special Delivery Requests

AI Vend Solutions welcomes qualified HAHA purchase requests from Alaska and Hawaii. The standard included delivered price applies only to the contiguous United States. Alaska and Hawaii orders require a custom shipping and delivery quote followed by an approved Shopify Draft Order or invoice before release.

A custom delivery quote is also required for a requested delivery that falls outside the currently confirmed standard carrier schedule, a specific date or time window, after-hours delivery, restricted access, special carrier or handling requirements, an order requiring more than one final destination, or any other nonstandard delivery condition.

The Special Delivery Request must identify the product and quantity, complete final address, requested timing, site/contact details, unloading/liftgate needs, access restrictions, and any placement or service request. AI Vend Solutions will confirm scope, availability, price, and schedule in writing before making a commitment. Multi-destination orders use a sales-assisted Draft Order unless a tested Shopify-compatible route has been approved.

6. AiVends Arizona White-Glove Delivery

All HAHA models are eligible for AI Vend Solutions Arizona White-Glove Delivery at an eligible final address in Arizona, subject to inventory allocation, live route/rate validation, and service conditions. AI Vend Solutions employees perform this separately priced service Monday through Friday by appointment. Weekend white-glove requests require AI Vend Solutions approval and a confirmed quote or Draft Order; they are not automatically available at checkout.

Arizona White-Glove Delivery is a distinct upgraded service, separate from standard curbside delivery. It includes unpacking; removal of pallets and shipping materials from the customer premises; placement in the final operating location; leveling and customer-ready positioning; local Wi-Fi or integrated data-plan/SIM setup as applicable; basic app setup; and a 30-minute AI Vending App and service-activation walkthrough.

Arizona White-Glove Delivery does not include stairs, elevators, restricted access, electrical work, unusual site conditions, after-hours work, permits, structural work, or other nonstandard conditions. Those needs require an approved custom quote. A site review is not normally required, but AI Vend Solutions may require additional information or quote an exception when the submitted conditions are not standard.

Arizona White-Glove Pricing

The pricing origin is the AI Vend Solutions Mesa warehouse: 1529 South Clearview, Suite 103, Mesa, AZ 85209. The rate uses the mapping provider’s recommended driving route to the customer’s final Arizona delivery address, not a straight-line measurement.

The live checkout rate must calculate the estimated one-way route duration only after the recommended route passes the first 15 driving miles. If the checkout service cannot return an accurate approved rate, or if the order has a special condition, the customer must use a sales-assisted quote or Draft Order rather than receive a misleading price.

For every Arizona white-glove delivery, an AI Vend Solutions employee must obtain a signed delivery receipt or written customer acceptance and retain it with the Shopify order. If the recipient declines to sign or does not respond, the employee must record the delivery event on the receipt, including date/time, location, equipment, delivery outcome, recipient information if available, any exception, and relevant photos, then route the order for review.

7. Oregon: Smitty’s White-Glove Delivery and Showroom/Warehouse Pickup

Eligible non-bulk HAHA orders with an Oregon final destination may use standard direct curbside delivery, separately priced Smitty’s Oregon White-Glove Delivery, or approved Smitty’s Showroom/Warehouse Pickup. The Smitty’s service route remains separate from Arizona White-Glove Delivery and is subject to its own approved fulfillment, attribution, and pricing rules.

Smitty’s White-Glove Delivery is performed from Smitty’s Vending, 706 SE Main St, Portland, OR 97214-3422. The customer charge is separately disclosed. The route uses the mapping provider’s recommended driving route to the final address: $289 for the first machine within the first 10 driving miles; $195 for each second and additional machine at the same location; and $159 per hour for estimated one-way travel time after the first 10 driving miles, billed in $39.75 increments rounded up. Weekend Oregon white-glove service is quote-only and subject to Smitty’s availability.

Smitty’s service includes unpacking/debris removal, placement and leveling, connectivity configuration as applicable, and a 30-minute AI Vending App/product-template/service-activation walkthrough. It excludes stairs, elevators, unusual access, electrical work, restricted conditions, special appointments, and other nonstandard work unless separately quoted.

Smitty’s pickup is by appointment only, requires identification and order-release documentation, and uses the same no-warehouse-loading rule. The customer must collect a pickup-ready unit within seven calendar days after notice. Beginning on the eighth calendar day, a $1-per-day storage charge applies until collection or another written arrangement is confirmed.

8. Cancellations, Rescheduling, Storage, and Failed Delivery

Cancellation or rescheduling requests must be made promptly to AI Vend Solutions and take effect only when confirmed in writing. If an order, carrier dispatch, employee route, warehouse release, white-glove appointment, or other service has already been committed, AI Vend Solutions may require payment of applicable nonrecoverable freight, carrier, delivery, white-glove, storage, handling, redelivery, or related charges. Any applicable amount will be stated in the approved order documentation or written exception quote; this policy does not promise a fixed cancellation or rescheduling fee.

If delivery cannot be completed because of inaccurate information, restricted access, an unavailable recipient, a customer-requested change, or another unapproved site condition, AI Vend Solutions will review the event and provide written next steps and any applicable redelivery, storage, special-handling, or carrier-related charges before rescheduling. See the AiVends HAHA Returns, Cancellations, and Delivery Exceptions Policy for additional return-authorization and refund controls.

9. Payment and Fulfillment Release

AI Vend Solutions releases an order for shipping, delivery, pickup, or white-glove fulfillment only after the required payment has been completed or confirmed under the approved payment method and all applicable inventory, address, liftgate, delivery, pickup, route, and service requirements are verified. For Manual ACH/Wire Bank Transfer, funds must clear in the AI Vend Solutions bank account before fulfillment release.

10. Related Terms

This policy does not replace product-specific shipping or fulfillment disclosures, accessory shipping/pickup/compatibility rules, an approved special-delivery or white-glove quote, the Returns and Cancellations Policy, or manufacturer warranty terms. If an approved product page, written quote, or order confirmation contains a different arrangement, the approved written order documentation controls for that order.